OK Mobility deposit in Spain: amounts, cards and cover

The OK Mobility deposit is one of the first things travellers look up before they collect a car from this Spanish company: how much is blocked on the card, which card is accepted, and how the optional covers change that amount. OK Mobility publishes all of it in its general conditions, with a fixed amount for every car group. This guide puts those official figures in one place, explains the rates and covers, and shows how pickup works at Palma, Malaga and Alicante, the three airports where our check found OK Mobility cars on Vrooem.

All amounts come from the OK Mobility general conditions for Spain (excluding the Canary Islands), version of 11 August 2025, read on 30 September 2026. The Canary Islands and the other countries where OK Mobility operates have their own conditions, and your booking confirmation always has the final word.

OK Mobility key facts for Malaga and Alicante

We checked the rows below on OK Mobility’s own website on 6 October 2026.

Who is OK Mobility?

OK Mobility is a mobility group from Mallorca, with its headquarters in Palma de Mallorca. Othman Ktiri, still its CEO, founded the business in 2004. It started with wholesale vehicle sales, launched its first consumer brand, Logic Auto, in 2007, and opened OK Rent a Car and OK Cars in Mallorca and Ibiza between 2010 and 2012. Barcelona followed in 2015 and Milan and Rome in 2020. The OK Mobility brand was launched in 2021, the year the group opened an office inside the Palma airport terminal after winning an Aena contract. Its corporate site now lists more than 80 stores in 16 countries across Europe, Africa, the United States and the United Arab Emirates, and a turnover of 551 million euros in 2024. Besides rental, the group offers monthly subscriptions, leasing and vehicle sales.

OK Mobility deposit and excess per car group

At pickup OK Mobility blocks an amount on your card. It has two parts: the excess, the most you pay if the car is damaged, and a separate deposit. Together they form the hold: a pre-authorisation, not a payment, released after the car comes back as agreed. The optional covers reduce the excess part; the deposit part stays.

The official amounts per group for Spain, in euros:

Car group	Examples on Vrooem	Excess	Deposit	Hold, no cover	Hold with Premium Cover	Hold with Limited Cover
Group 0	-	600	100	700	100	250
Group 1	Nissan Micra, Fiat 500, Renault Clio	1,200	100	1,300	100	400
Group 1 Premium	-	1,400	100	1,500	100	450
Group 2	Seat Leon, Nissan Juke, Peugeot Rifter	1,800	150	1,950	150	600
Group 2 Premium	BMW 1 Series, Mercedes Citan Tourer	1,800	150	1,950	150	600
Group 3	Nissan Qashqai automatic, Seat Alhambra	2,000	200	2,200	200	700
Group 3 Premium	BMW X1, Audi A3 Sportback, Mercedes Vito	2,000	200	2,200	200	700
Group 4 Premium	-	4,000	2,000	6,000	2,500	3,000

Three details matter. The group decides the hold, not the model: every car is booked “or similar”, so check the group on your voucher. OK Super Premium Cover brings the hold down to the same level as OK Premium Cover. And Group 4 Premium works differently: Premium Cover reduces its excess to 500 euros instead of removing it.

For how excess and deposits work in general, see our guide to the deposit and excess on a rental car.

Which card you need for the hold

• The excess is blocked on a physical credit card (section 9.2), and the FAQ asks for the card to be in the main driver’s name. Bring the plastic card rather than relying on a card in your phone wallet.
• Payments can be made with Visa, Mastercard or American Express, by credit or debit card (section 19).
• Debit card only? OK Mobility’s FAQ says you should then choose OK Premium Cover or OK Premium International, because the excess can only be blocked on a credit card.
• Documents: a driving licence valid for the whole rental (plus an international driving licence if your country requires one) and a valid ID card or passport.

Check your available limit before you fly: without cover, a Group 2 car such as a Seat Leon needs 1,950 euros of available credit on the card.

How long the OK Mobility deposit refund takes

According to the OK Mobility help centre, the excess and deposit are released within 14 to 31 days, depending on your bank. Keep the return report and your fuel receipt until the amount is back on your card.

The four OK Mobility rates

When you book directly with OK Mobility, you choose one of four rates, all with third-party protection:

Rate	Cancellation	Changes	Damage cover
Lite	Non-refundable	Not allowed	Excess hold per group
Standard	Free until pickup	Allowed until pickup	Excess hold per group
Smart	Non-refundable	Up to 48 hours before pickup	Premium Coverage included
Premium	Free until pickup	Allowed until pickup	Premium Coverage, no excess

A booking through a broker such as Vrooem follows the conditions shown before you pay. Unless your confirmation says OK Premium Cover is included, plan for the full hold of your car group. OK Mobility’s FAQ adds that only bookings made on okmobility.com can be extended: with an intermediary booking, you return the car at the scheduled time and make a new booking for extra days.

OK Premium Cover, Super Premium and Limited Cover

Every OK Mobility car comes with basic insurance and a collision damage waiver: third-party liability up to 50 million euros, legal defence, and your liability for damage to the car limited to the excess, with some exceptions listed in the conditions. On top of that you can add:

• OK Premium Cover: removes the excess (for some vehicles and categories it reduces it instead) and covers bodywork, tyres, glass, wheels and windscreens. OK Mobility states it is not fully comprehensive and does not include 24-hour roadside assistance and towing, which you can add separately: the annex lists roadside assistance at 11 euros per day (maximum 61 euros per rental).
• OK Super Premium Cover: total vehicle cover, roadside assistance and a telemedicine service.
• OK Limited Cover: a partial reduction of the excess, with a hold of 250 to 3,000 euros depending on the group.

Desk prices per day in the annex to the conditions, in euros:

Cover	Group 1	Group 2	Group 3	Group 3 Premium
OK Premium Cover	27	31	41	60
OK Super Premium Cover	38	42	52	71
OK Limited Cover	20	24	34	53

Group 1 Premium is priced like Group 2, and Group 2 Premium like Group 3. For Premium Cover and Super Premium Cover the maximum per rental equals 14 days, so on a three-week trip you pay no more than 14 days of cover. Prices in an online booking flow can differ from the annex, for example during a promotion.

Have your own excess insurance through a credit card or a separate policy? OK Mobility’s help centre says it does not replace the hold or your liability towards OK Mobility; it lets you claim those costs back from your insurer afterwards. So the choice is between OK Mobility’s cover with a small hold, or your own policy with the full hold on your card.

Fuel policy: Full/Full on the Vrooem cars

OK Mobility uses two fuel policies, depending on the rate. With Full/Full you receive a full tank and return it full. With Full/Refund you pay for a full tank at pickup, and the fuel left at return is refunded minus a refuelling management fee.

In our check, every OK Mobility car on Vrooem at Palma, Malaga and Alicante was on a Full/Full rate, but the policy on your voucher is the one that applies. Return the car with less than a full tank and the annex lists a fee of 19 euros plus the missing litres. The help centre adds a useful detail: if the tank is not full at pickup, say so at that moment, because otherwise it is taken as accepted. Our fuel policy guide covers the variants at other companies.

Mileage and where you can drive

On the Balearic and Canary Islands mileage is unlimited. On the Spanish mainland it is 300 km per day, with a maximum of 3,000 km per rental; beyond that the annex charges 0.40 euros per km, or you can buy a bonus of 500 km for 125 euros or 1,000 km for 175 euros. On Vrooem you see the same split: unlimited mileage at Palma, a daily limit at Malaga and Alicante. A seven-day rental from Malaga therefore includes 2,100 km.

Without authorisation, the car stays in Spain. With express authorisation, requested by filling in a form at the office, you can drive to countries such as Portugal, France, Andorra, Gibraltar, Italy, Germany, Belgium and the Netherlands, and OK Mobility may charge its international supplement of 15 euros per day (maximum 200). The United Kingdom, Turkey, Ceuta and Melilla are not permitted. The car may not go on a ferry, or from an island to the mainland, without prior authorisation, and the annex lists a penalty of 950 euros for driving into territory that is not permitted. From Palma, ask first before you take the car to Ibiza or the mainland.

Young and additional drivers

In Spain the minimum age is 18, with no minimum number of years holding a licence. Drivers aged 18 to 25, both included, pay a daily young driver supplement with a minimum and a maximum per rental; your booking shows the amount. A second driver costs 12 euros per day (maximum 120) and a third 5 euros per day. Only the lead driver can collect the car. To add a driver, both drivers come to the desk in person, show their documents and sign the agreement; the added driver may then also return the car. More in our young driver guide.

Pickup at Palma, Malaga and Alicante

At all three airports the office is inside the airport, so no shuttle is needed. Directions from OK Mobility’s store pages:

• Palma de Mallorca (PMI): after baggage claim, take exit 4 of the arrivals terminal, walk to the next building following the Parking and “CAR RENTAL” signs and go up to the second floor. Open 07:00 to 23:00; from 23:00 to 02:00 only for confirmed bookings. To return, follow “RENTAL CAR RETURN” through the P2 barriers to the second floor.
• Malaga (AGP): follow the “ALQUILER DE COCHES / CAR RENTAL” signs down to floor -1; the office is on your right. Returns go to floor -2 of the car park. Late-evening service is subject to confirmed bookings.
• Alicante (ALC): the desk is in the arrivals area on the ground floor, a few metres past the tourist information office. Open 07:00 to 02:00, with 23:00 to 02:00 subject to confirmed bookings. Returns go to level 2 of the car park, via the “Rent a Car” lane.

All three store pages list early closing at 19:00 on 24 and 31 December. The annex lists an out-of-hours surcharge of 40 euros and a reactivation fee of 60 euros if you collect the car more than four hours after the booked time. Before you drive off, check that existing damage is on the report and photograph the car and the fuel gauge; do the same at return.

OK Mobility pickup checklist

1. Look up the car group on your voucher and whether OK Premium Cover is included, so you know which hold to expect.
2. Bring the physical credit card in the main driver’s name with enough available limit, plus your ID card or passport and your driving licence.
3. Check the fuel rule on your voucher. If the tank is not full at pickup on a Full/Full rate, say so at the desk straight away.
4. Before you leave the car park, make sure existing damage is on the report and photograph all sides, the wheels, the windscreen, the fuel gauge and the mileage.
5. At return, follow the return signs to the car park, keep your last fuel receipt and repeat the photos.

What travellers value about OK Mobility

Satisfied OK Mobility customers often mention newer, clean cars, a desk inside the terminal, a quick return and friendly staff. The smoothest rentals share one habit: the traveller knew the car group, the hold and the cover before reaching the desk.

Booking OK Mobility on Vrooem

In a search on 30 September 2026 for a rental from 4 to 11 November 2026, Vrooem showed 45 OK Mobility cars at Palma de Mallorca, Malaga and Alicante (20 at Alicante, 15 at Malaga, 10 at Palma), from Group 1 city cars such as the Fiat 500 to Group 3 Premium models such as the BMW X1, all on Full/Full rates. A new search on 6 October 2026, for a rental from 20 to 27 October, again showed OK Mobility cars at all three airports. You see OK Mobility next to other rental companies at the same airport, such as Surprice at Alicante, and with the table above you know the hold for each car before you book. Every Vrooem booking also includes one free travel eSIM, so you have mobile data on arrival to open your voucher or call the store. For tolls and driving rules, see our guide to renting a car in Spain.

OK Mobility FAQ

How much is the OK Mobility deposit? In Spain the hold without cover ranges from 700 euros (Group 0) and 1,300 euros (Group 1) to 6,000 euros (Group 4 Premium). With OK Premium Cover it is 100 to 200 euros for Group 0 up to Group 3 Premium.

Does OK Mobility accept debit cards? For payments, yes. The excess can only be blocked on a physical credit card, so with only a debit card you need OK Premium Cover or OK Premium International.

Is OK Mobility legit? Yes. It is a Mallorca-based group founded in 2004, with more than 80 stores in 16 countries and desks inside Palma, Malaga and Alicante airports.

Does my own excess insurance remove the hold? No. OK Mobility still blocks the excess and deposit; your policy lets you claim damage costs back afterwards.

Can I extend a rental booked through Vrooem? OK Mobility only extends bookings made on its own website. Return the car on time and make a new booking for extra days.

Sources

Checked on 6 October 2026 for the facts table: the OK Mobility FAQ, the help centre article on minimum age and the store pages for Malaga and Alicante.

Checked on 30 September 2026: OK Mobility general conditions, Spain excluding the Canary Islands, version 11 August 2025. Checked on 1 October 2026: the OK Mobility FAQ; help centre articles on rates, cancellation, Premium Cover, comprehensive cover, Super Premium Cover, basic insurance, own insurance, hold release, fuel, mileage, driving abroad, minimum age, second driver pickup and second driver return; the store pages for Palma, Malaga and Alicante; and the corporate site, company history, Palma airport press release and 2023 results press release.